NetCascade provides web hosting and email services. NetCascade reserves the
right to suspend or cancel any client's access to any portion or all of
NetCascade services, when NetCascade deems that the account has been used
inappropriately. NetCascade reserves the right to refuse service and/or access
to its servers to anyone.
NetCascade prohibits sites engaged in:
Illegal activities including but not limited to storing and/or distributing
illegal copies of copyrighted software, warez sites, violations of copyrights
and trademarks, violations of U.S. laws, selling and/or distributing illegal
contraband, Proxy Scripts and or websites / Anonymizers, IRC Bots, image hosting
only sites without a domain name, Escrow Sites, High-Yield Interest
Programs(HYIP) or related sites, Investment sites (FOREX, egold exchange),
AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks
Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites and or
archives,programs.
Internet abuse including but not limited to spamming - mass unsolicited
Emailing, distribution of mass emailing programs, cross-posting messages to
large number of usenet groups, posting obscene or inflammatory messages,
threatening other Internet users, mail bombing Internet users, running packet
sniffers or port scanners, and spamming our support staff. Spammers are held
responsible for a 500 dollar clean up fee.
Systems abuse including but not limited to use of excessive CPU resources,
use of excessive disk space, use of excessive email storage space, hacking our
systems, installing continuously running programs, such as IRC bots, and
reselling CGI scripts.
Data Transfer
If any users go over the allotted bandwidth amount the user will asses a fee
of $3.00 per gigabyte.
Adult Content
The determination of what is "adult content" and prohibited shall be solely
made by NetCascade.
Should a policy violation occur, NetCascade reserves the right to terminate
the account without notice and without any refunds. The policy violating client
will be held responsible for any damages to NetCascade's system, servers,
connectivity, reputation, business, service, network, operations, or equipment.
The policy violator may be charged a $500 clean up fee.
Web Site Content
The client is responsible for keeping a copy of their most current web site
files as backup on a remote system (not on NetCascade servers). NetCascade is
not responsible for any lost files, information, or data.
System Updates
The client understands that system updates occur in real-time and as queued
batch processes. For example, account passwords are currently updated as queued
batch processes, therefore the update does not occur in the system
instantaneously. NetCascade reserves the right to modify the processing times at
any time without notice. If a client or NetCascade support personnel (when
authorized by client) makes any modifications to a hosting account, the client
is responsible to make sure these updates have occured in our system.
Non-Reseller Hosting Account Disk Space and Bandwidth Usage
90% or more of your content on your website must be linked from an HTML, PHP
or similarly coded web page where all content is freely available to the public.
Your website must consist of web pages of a standard design, essentially HTML
based text and graphics. Downloadable files, media, streaming content or any
file which consumes more than 500kb of space must not exceed 10% of your total
used disk usage. In order to ensure that these limitations on our non-reseller
hosting accounts are not broken, webspace and bandwidth will be allocated in
increments of 1,000 MB of web space and 10,000 MB of bandwidth. When more space
and or bandwidth is needed the user agrees to contact our helpdesk requesting
more.
Resource Usage
Users may not:
1) Use 25% or more of system resources for longer then 90 seconds.
2) Run IRCD or standalone server side unattentded processes.
3) Run cron jobs that in intervals of less than 15 minutes.
4) Run gaming servers, process game server stats, teamspeak, ventrillo or any
other voice application, torrents, torrent related sites, trackers or
applications.
5) Run any processes related to or that interface with IRC programs and or
networks.
6) Run any kind of web indexer or web spider.
7) Repeatedly create and delete large numbers of files on a regular basis
causing system damage.
8) Image Hosting Scripts (similar to Photobucket)
9) Auto-Surf Scripts
10) Mirror Scripts / Auto Dump Scripts (similar to rapidshare)
Inodes
Users may not exceed more than 50,000 Inodes per shared hosting account ( a
shared hosting account is one cpanel username ). This limit is in place to
prevent system overusage. Every email, webpage, file, etc takes up one
inode.
Support
Free customer techincal support is provided via our helpdesk. Technical
support emails will be answered within 24 hours. Billing inquiries will be
answered within one business day. Client agrees not to spam support. NetCascade
does not provide web site design, custom programming and scripting, or web site
consulting services.
Payment Policy
All services are on a monthly, quarterly or yearly prepayment basis.
NetCascade only accepts credit card and paypal payments.
Service is activated only after receipt of payment.
Credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to
NetCascade's refund policy.
The one time setup is non-refundable.
All monetary transactions will occur in $ US dollars.
No bills or invoices will be sent by postal mail or fax.
All InterNIC fees are separate from NetCascade costs and the client is
responsible for timely payments to InterNIC for domain ownership.
NetCascade reserves the right to change pricing schedule at any time.
Invoices that have been paid more than once with multiple paypal
subscriptions can only be credited towards the account and cannot be refunded
via paypal. If you require assistance with this policy please contact
sales@theprimehost.com
Additional Features
Additional features can be added at any time. When a feature is added, the
client is assessed charges for the month and every upcoming month until the end
of their billing cycle. Feature prices are not prorated.
Renewal Notification and Billing Schedule
Renewal notification is emailed to the billing contact email address on file.
Clients are responsible for keeping their contact information up to date.
Clients agree to use a contact email address that is not hosted on NetCascade
servers as their contact email.
Clients on quarterly prepayment may queue themselves for annual prepayment at
least 10 days prior to the end of their current billing cycle. If the client
does not queue themselves for annual prepayment, the account will automatically
be assessed quarterly prepayment.
Clients on annual prepayment must renew for annual prepayment at least 10
days prior to the end of their billing cycle. If the client does not renew for
annual prepayment, the account will automatically revert to quarterly
prepayment.
Credit Card Failures
In the event of any credit card failure, a notice will be sent to the billing
contact via email. An attempt will be made to charge the credit card everyday
until a successful charge or the end of the billing cycle. If the credit card is
charged successfully, a notification of 'successful charge' will be sent to the
billing contact via email. If payment is declined in three consecutive billing
attempts suspension of the account will occure.
Account Reactivation
If an account was cancelled due to client request or billing issues and the
client desires to reactivate the account, a non-refundable reactivation fee of
$19.95 will be required prior to account reactivation. Accounts are reactivated
after all outstanding charges are paid, including outstanding hosting charges
and NSF check processing fees (if applicable).
If an account was cancelled due to policy violation, NetCascade will not
reactivate the account.
Refund Policy
NetCascade offers a 30 day money back guarantee for web hosting services
only. Once the first 30 days have passed there are no prorated refunds.
The 30 day money back refund policy only applies to first time clients and or
accounts. For example if you sign up for an account, cancel and then signup
again, you are not eligible for a refund.
There are no refunds for domain registration services.
If NetCascade terminates an account due to Terms of Service policy
violations, there will be no refund.
The fees for additional features are non-refundable.
Cancellation
NetCascade reserves the right to terminate service at any time. If an account
is terminated for a policy violation there will be no refund. The policy
violator may be assessed a 500 dollar clean up fee. NetCascade reserves the
right to delete the policy violating web site content without notice.
Customers can cancel service at any time. Account cancellations are not
accepted via email. All account cancellations are to be requested through the
client's billing control panel contact form.
First time customers that cancel within the first 30 days of service are
eligible for a refund per our 30 day money back guarantee. The 30 day money back
guarantee applies to web hosting fees only.
If the client requests cancellation, their account will be terminated
immediately. NetCascade reserves the right to delete the web site contents
without notice.
Indemnification
Client agrees to defend, indemnify and hold harmless NetCascade against any
liabilities arising out of defective products sold to customers from NetCascade
servers, personal injury or property damage caused by products or services sold
or distributed from NetCascade servers, any material that infringes or allegedly
infringes on the rights of a third party available from NetCascade servers, and
any material that libels or allegedly libels a third party available from
NetCascade servers.
Arbitration
By using any NetCascade services, clients agree to binding arbitration. If
any disputes or claims arise against NetCascade or its subsidiaries, such
disputes will be handled by an arbitrator of NetCascade's choice. All decisions
rendered by that arbitrator will be binding and final. Clients are also
responsible for any and all costs related to such arbitration.
Disclaimer
NetCascade is not responsible for any damages to any client's business.
NetCascade makes no warranties or guarantees of any kind, expressed or implied
for services that we provide. Use of NetCascade's web hosting and email service
is at the client's sole risk. NetCascade's services are provided on an "as is,
as available" basis.
NetCascade does not guarantee that our services will be uninterrupted or
error free. NetCascade will provide every effort in good faith to ensure that
its services are available to as many Internet users as possible with minimal
service interruptions.
In no circumstance will NetCascade be liable for any claims resulting from
the use or inability to use NetCascade's services - including, but not limited
to, service interruptions, client errors, Internet connectivity problems,
miscommunications, unauthorized access to NetCascade servers, InterNIC problems,
DNS caching, Internet bandwidth congestion, power failures, vandalism, and
natural disasters.
NetCascade reserves the right to revise our policies at any time.
NetCascade is a trademarked company under Kodetech Technology